Find Jobs with Selectemp

So sorry, this position is no longer available. Please go ahead and submit your application. We may have other positions that would be the perfect fit for you. Alternatively, you may want to apply to one of the following related jobs:

Service Department Customer Support 832098

Grants Pass, OR 97526

Posted: 12/02/2025 Job Category: Customer Service Job Number: 832098 Pay Rate: $18.00 per hour

Job Description


 

Your Next Opportunity is Here — Urgently Hiring Service Department Customer Support in Grants Pass, OR!
Job Title: Temporary Service Department Customer Support
Pay: $18.00/hour
Hours: Monday – Friday, Hours TBD - No Confirmed End Date
Start Date: ASAP
 
Looking for a professional, customer-facing role where you can use your communication skills and technical curiosity to help others? Join a respected science-based manufacturer in Grants Pass as a Temporary Service Department Customer Support Specialist. In this role, you’ll be the first point of contact for customers needing product support, troubleshooting assistance, and service-related guidance. You’ll work closely with internal teams across Engineering, Sales, Service, and Operations to resolve issues quickly and accurately.

This is a fantastic opportunity for someone who enjoys helping people, thrives in a technical environment, and wants to gain valuable hands-on experience in a high-performing service department.

What You'll Do:
As a Service Department Customer Support, you will be responsible for:
  • Offering courteous, direct support to customers by identifying root causes of product issues and providing accurate solutions
  • Identifying necessary parts and preparing quotes for repairs, calibrations, consumables, and service orders
  • Maintaining and updating the Problems & Solutions log
  • Forwarding customer quotes and purchase orders to Sales Order Entry and assisting with gathering missing order information
  • Setting up Return Authorizations (RAs) for customer repairs and preparing required documentation, including complex international return paperwork
  • Supporting warranty claim processing
  • Maintaining strong product knowledge of both current and legacy products
  • Assisting customers transitioning from obsolete products to updated models
  • Helping update service documents and assisting Engineering with product manual revisions

What You’ll Bring:
The ideal candidate for this role will have:
  • 5+ years of direct customer-facing experience in a science-based, technical, or manufacturing environment
  • Excellent written and verbal communication skills
  • Strong computer proficiency in MS Office; Google Suite & Salesforce preferred
  • Ability to clearly explain product functionality and benefits
  • High School Diploma required (college coursework a plus)
  • 5+ years of experience in a progressively responsible support or service-related role

Why Join Us in Grants Pass?
  • Consistent weekday schedule with Monday–Friday shifts
  • Opportunity to grow your career within a respected science-based manufacturing company
  • Supportive team culture with hands-on collaboration across Service, Engineering, Sales, and Operations
  • A role where your communication, troubleshooting, and problem-solving skills shine
  • Ask us about our Referral Bonus Program to earn extra cash!

Location & Schedule:
This position is on-site in Grants Pass, OR, Monday–Friday shifts.


Ready to Take the Next Step?
If you’re looking for a professional, technical support role with steady hours and a strong team environment, apply today or reach out to our recruiting team for next steps. We’re hiring immediately!


#STRB

Matching Your Talents with New Opportunities.
You don’t have to navigate the job search alone with Selectemp as your guide. We’ve been helping Oregonian job seekers find light industrial, construction, and clerical employment since 1987. We’ll dig deep to understand your talents, so you’ll land the best opportunity easily and quickly.

Discover more about:

Protect Yourself from Job Scams

We’ve seen an increase in scam attempts targeting job seekers. Please know that our team will never request sensitive personal information—such as your Social Security number or banking details—outside of our secure onboarding system. This system is the only method we use to collect the information necessary for employment.

All official communication will come from verified company email addresses or phone numbers. If something seems suspicious, trust your instincts and don’t engage. Learn how to spot job scams and protect yourself here.

Equal Opportunity Employer:
Selectemp provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Selectemp will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.

Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Grants Pass, OR

Ready to embark on an exciting career journey in Grants Pass, Oregon? This vibrant city nestled in the heart of the picturesque Rogue Valley offers a perfect blend of small-town charm and big-city amenities. With a thriving arts scene, including the popular Rogue Theatre and numerous art galleries, as well as access to the stunning outdoors at the Rogue River and the nearby Oregon Caves National Monument, Grants Pass provides unmatched quality of life and growth opportunities for job seekers. Don't miss out on the chance to explore job opportunities in this enchanting region and discover why Grants Pass is not just a place to work, but a place to call home.